Q: How do I sign
up for Fax2 Email?
A:
Click on Fax to email regestration,
compleate the fax to email registration
. . form
and we will send you your fax to email
number.
Q: Is there a limit
to the amount of faxes I can receive?
A:
An unlimited number of faxes can be
received on any of your 086
. .Fax to Email numbers at no extra cost.
Q: Is receiving faxes
really free ? Will it stay a FREE
service ?
A:
If you choose a FREEFAX number (086)
you don't pay a cent. NO
. .SETUP
, NO MONTHLY SUBSCRIPTION - ABSOLUTELY
NOTHING. This
. .service
will remain FREE and there is no limit
to the number and size of
. .faxes
received.
Q: Once I have registered,
how long until I can receive faxes
on my fax
. .to
email number?
A:
You can start using the service as
soon as you replied to the Activation
. .request
email that will be sent to you for
email address verification.
Q: If two people
send me a fax at the same time, will
one of them get a
. .busy
signal?
A:
No, you can receive up to 400 faxes
simultaneously on a single 086
. .Fax to Email fax number.
Q: The faxes I receive
are typically 10 - 12 pages long.
How large will
. .the
file be?
A:
10 full pages = 600kb (60Kb per page)
Q: Can my number
receive calls from anywhere ?
A:
Calls can only be received from South
African telecommunications
. .networks.
NO INTERNATIONAL CALLS. If you decide
to purchase
. .a
LOCAL FAX subscription you can receive
calls from anywhere.
Q: What format will
I receive the fax attachment in?
A:
The fax attachment will be in a TIF.
or PDF image format.
Q: How do I forward
a received fax to one or more people?
A:
You would forward the fax attachment
as with any other email.
Q: If I order, am
I bound by any period in the contract?
A:
No, You can use the Fax to email service
as needed, as long as you
receive at least 2 faxes every 4 months
your number will be kept active.
Q: My email account
sees the TIF. document as spam?
A:
Go to you internet setting and just
set your account to allow
. .the
TIF. document.
Q: Will I require
special software to view my faxes?
A:
No, all Windows based operating systems
have a standard image viewer.
Q: What happens if
my email address changes - do I lose
my fax number?
A:
No you don't lose it, just send us
a email and we will reregister it
on
. .the
new email for free.
Q: Does my computer
have to be turned on to receive faxes?
A:
No, as with standard emails, your
incoming faxes are stored on your
. .Internet
Service Providers server until you
have downloaded your email.
Q: Each time I dial
my allocated number I get a message
that says the
. .number
does not exist ?
A:
These numbers can only be dialed from
a Telkom line. If you try and
. .dial
it from a cellular phone then some
of the cellular networks will report
. .such
a message or give an engaged tone.
Some company PABX systems
. .will
also block access to these numbers,
as they would calls to
. .cellular
networks.
Q: If I take a 086
number and don't use it will it remain
available ?
A:
No. We reserve the right to reclaim
a number if there has been no usage
. .for
60-days. You will receive a warning
email prior to the number being
. .reclaimed.
As long as you receive at least one
fax every 60-days the
. .number
will remain yours.
Q: How do I forward
a received fax to one or more people?
A:
You would forward the fax as an attachment
in an email.
Q: I heard of fax2email
and faxmail, is this the same as your
fax to
. .email
service?
A:
Yes, fax2email, faxmail, e-fax, efax
and fax to email are basically all
the
. .same
thing. Someone sends a fax and it
then gets converted to email as
. .a
PDF document. Various companies use
various different names for this
. .service.
Internet Fax and broadband fax are
other examples.
Q: Will my email
address/addresses be given or sold
to a third party?
A:
No, under no circumstances will any
of our clients' email addresses or
. .details
be made available to a third party.
